Crown Valley Imaging

CVI Connect Patient Verification — text messages

Crown Valley Imaging sends one kind of text message: a one-time 6-digit code to confirm your identity before we show you your medical imaging. We do not send marketing or promotional texts, and we never put medical information in a text message.

Program details

Program name
CVI Connect Patient Verification
What we send
A one-time 6-digit verification code, only when you ask for one. Identity verification (2FA) only — no marketing.
Message frequency
Only when you request a code. Typically one message per verification attempt.
Cost
Message and data rates may apply. Crown Valley Imaging does not charge you for these messages.
Opting out
Reply STOP to any message to stop all texts from this program. Reply HELP for help, or contact us at the details below. Stopping texts does not affect your access to your records — you can still get them through the portal or from our medical records department.
Your number is never shared
We do not share, sell, or provide your mobile phone number or your text messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Carriers
Carriers are not liable for delayed or undelivered messages.

How you opt in

There is one opt-in path. A patient signs in to the CVI Connect portal, opens the request form to ask for their own imaging, and submits it. The text immediately above the submit button states the consent, and submitting the form is the act of agreeing. The consent is not pre-checked and not bundled into anything else.

Because the form contains a patient's own health information, it sits behind a sign-in and we cannot make it public. Reproduced below is the consent exactly as it appears on that form:

By submitting this request you agree to the Terms of Use and Privacy Policy, and you agree that we may send a one-time verification code by text message to the mobile number we have on file for you. Message and data rates may apply. Reply STOP to opt out, HELP for help. Agreeing is not required to get your records — you can also email medicalrecords@cvimaging.net. See our text message terms.

The code is sent to the mobile number already on the patient's account from when they registered with us. We never send a code to a number typed into the request — that is deliberate, and it is what makes the code prove identity.

Close-up of the consent text shown directly above the Submit request button: by submitting the request the patient agrees to receive a one-time verification code by text message to the mobile number on file, that message and data rates may apply, to reply STOP to opt out and HELP for help, and that agreeing is not required to get their records.
The consent as it appears immediately above the submit button on the imaging request form.
The full imaging request form, step 2 of 2, showing the identity fields and the consent paragraph above the Submit request button.
The full form the patient completes. Screenshots were taken with a test account; the wording and controls are identical to what a patient sees.

What a message looks like

Crown Valley Imaging: your verification code is 123456. It expires in 10 minutes. We will never ask you for this code. Reply STOP to opt out, HELP for help. Msg&data rates may apply.

Policies

Full text message terms are in Section 18 of our Terms of Use. How we handle your information is described in our Privacy Policy.

Contact

Crown Valley Imaging — CVI Connect
Attn: Support
27401 Los Altos, Suite 150
Mission Viejo, CA 92691
Email: support@cvimaging.net
Phone: (949) 367-1010